Customer Service
Ordering
- I’m new, how do I order?
- What methods of payment do you accept?
- What currency do you use?
- Do I need to register before ordering?
- Is it safe to order online?
- Do I have to order online?
- Can I change my order?
- Can I cancel my order?
- Why has my payment been refused?
- When will my card be charged?
- Why didn’t I receive my order confirmation e-mail?
Delivery
- What is your delivery policy?
- What happens if my order is delivered when I’m not at home?
- Can you leave the delivery in an agreed hiding place or with a neighbour?
- Can someone else sign for my delivery?
- Can I pick up my order from your shop / studio Superette?
- Do you ship internationally?
- Do I have to pay import charges?
Returns
- How do I return / exchange an item(s)?
- Have you received my return?
- When will I receive my replacement?
- How long will it take to refund me?
- Part of my order is missing
- Do I have to pay for the return postage?
- Why have you not refunded the delivery charge?
- My order contains a faulty item
- I have received an incorrect item
General
Hey there! My name is Leona and this is my online shop and blog where you can follow my thrifty adventures and snap up a vintage gem of two.
